Click on your Settings located at the top right section of your screen. Click My Account from the drop down menu. Locate Account Status and then click the View Account Status link. On the next screen, click the More Account Status Changes link. Click the Remove My Profile link. Respond to the short question and then confirm your cancellation. The OurTime dating service can help senior singles sort through the local dating pool by providing personalized matches based on your dating preferences and browsing history. The more profiles you like and message on the website, the more the algorithm will learn about what type of person attracts you, and it will automatically recommend. OurTime.com is part of People Media’s OurTime Community, which includes SeniorPeopleMeet.com and SeniorsMeet.com. As a member of OurTime, your profile will automatically be shown throughout the OurTime Community at no additional charge. 166X1605 - OurTime.com is the premier online 50+ dating service. OurTime still emails potential “matches” outside your age parameters. Any other paying member, whatever their age, can send you a message or like your photo or profile. Any freebie member of any age, also can “like” your photos and profile and that will generate a message to you. Though it’s not really a “message”. OurTime is a Scam. They are nothing but a Scam and will take your money and then remove parts of your profile so you can't even use it! Ourtime.com is a total waste of time and money. I have never been lied to so many times in my life. It is not just ourtime. They all are awful.

• Click Herefor Information Regarding International Sexual Orientation Laws From The International Lesbian, Gay, Bisexual, Trans And Intersex Association (ILGA).
• Thelifestyledigs.com › Review-of-ourtime-datingReview Of OurTime Dating Website - The Lifestyle Digs
• Bestcompany.com › Online-dating › CompanyOurTime.com Reviews Page 2 Of 2 BestCompany.com
• Click Herefor Additional Resources In Many Of The Countries Where We Operate.
• See Full List On Ourtime.com
• Cached

OurTime.com - Renewal of account or profile

Renewal of account or profileI had gone on the side and turned off the automatic renewal on November 10thjust after they charged me on November 5 then about November 28 I went in and deleted my...

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OurTime.com - Dating service

I paid to join this service a year after I became a widow, after loosing my husband. I thought this was what I wanted, but it's certainly not for me, I've tried over and over to cancel this service but getting no where, this is causing me terrible anxiety. I've even paid to cancel this service but it's still continuing. I can't stop this thing. I got a job in a golf club two months ago, trying to rebuild my life, and I have people coming in saying they see me on this site. I've had to leave my job, I'm so ashamed. Why is this happening? I've had enough, I've lost everything, but yet your still carrying this on! I spoke to people on the phone, once again I've paid a cancellation fee yet your still showing me. Stop this now, I can't cope with this anymore

OurTime.com - Emails deleted

Hi,
I had been corresponding with a member who's membership come to an end, but the emails in my inbox were deleted along with Her profile, I wanted the content of the messages and had no warning that they were to be deleted, I have spoken to so called customer service who were no help, those were my messages and should not have been deleted by anybody but me or lost at the end of my membership.
Rod Parsons

OurTime.com - Online dating service

I signed up to Ourtime some time ago and have tried to delete my account only to find that the account has already been suspended but they are still taking money from my account. They are odd amounts, one month it's £14.99 but now they have charged me £49.98 which I did not authorise, I can't afford and they have suspended my account anyway. I have tried to get in touch with them but cannot find a number or email address to be able to do so. It's also somehow activated an Affiny account at the same time which I did not sign up to. I'm a single parent, I cannot afford these charges for a service I don't even use and find this company aggressive in the way they work which has made me upset and anxious.

OurTime.com - On my profile I said NO AUTO DEDUCT well 6-6-21 they charged my account and will not let me log ln

I can not log in, site takes me to U K, what the devil is that I'm in the USA, actually I was already getting sick and tired of the site, hateful, nasty, lying men or who ever, I am not gay and must of gotten 100 women wanting to hook up with me, delete became a habit. I have dozens of emails from them all say the same thing, just go log in, but then it says I'm not in the system, I want my $107.94 back with interest since they stole my money, I am a Widow and was just looking for a new friendship, nothing else.

Desired outcome: I want my money back with interest

OurTime.com - Membership of agency

I am 98 years of age and for a dare took out a trial membership as I understood for one month
with OUR TIME I then decided not to renew my membership and stopped using the site [end of May]
and thought that would be the end of the matter
However after returning from a short trip and checking my Bank statements for the period June-July 2021
I was astonished to find OURTIME had charged me for membership at the full rate I believe they must have the
means of checking whether the site is being used and therefore I should be reimbursed by the amount
charged viz 3x 39.99 pounds
Geoffrey May
Tel [protected]

OurTime.com - I'm not able to sign in.

This is the sixth time that I've sent an email to OurTime complaining that I can't sign in. Why do I have to complain every time I have to sign in. They will do something and the next day I can sign in. Why can't they just fix this problem. Why do I have to keep writing them? It's hard enough for a guy to meet someone on line and if you can't even sign in on the site that you paid for what is a guy suppose to do?
Alfonso Powe
[protected]@hotmail.com
Reference Number166X21286588
PS--When I say the sixth time I mean it. I keep all the emails!

Desired outcome: Fix it so that I don't have to write to OurTime every time I need to sign in.

OurTime.com - No photos being available of other clients when my prescription is still in force

I click on people who have liked me or messaged me and I get ooops photo not available on every picture I click on. This looks like someone is hacking this site. Also get answers which are not real. Give answers to clients that I did not say. Also says I have renewed my prescription when I have not renewed it. Some thing has to be done to monitor this situation.

OurTime.com - Paying for a dating service or nanny service...

I'm paying for a service who decides who's emails I may keep after speaking with another member who's emails they decide to delete. I was talking to a member and he gave me his number. Because it wa...

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OurTime.com - Service

I reinstated my account with OurTime on Feb 9, 2021 for 3 months. Every time I try to use their site, a huge ad appears and blocks the site. I can't see my messages or views or anything. I sign in again and again and the same thing happens. I spoke with a gentleman about what was happening and he said he would report it and it would be fixed in 24 to 48 hours. That was two weeks ago and nothing has been done to fix it. The ad says for me to reinstate my account! If I can't use their site, then I want my money refunded.

OurTime.com - DD taken out of account, after I cancelled the account.

I was checking My bank account today to make sure I have enough money to cover out goings for Friday 12th. Only to find that Ourtime had taken £34.98 this morning 11/03/2021.I cancelled My...

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OurTime.com - Website

I am a paying member. When I get an email that someone has sent me a message, I click on the link that says, 'Read Message'. It often takes me to 'ourtime.co.uk', instead of the regular ourtime.com. That website I cannot get into. I want ourtime.com to resolve the issue so that I can take full advantage of my subscription. It happens every day and is very frustrating.

OurTime.com - Ourtime

Payed ourtime on the 6 of january of £19.99 and £11.89. I sent bank statements. But they said haven't subscribe. Now they asking for to subscribe again which is wrong. Now they wont reply to my emails. Need my money back and cancel any more payments from my bank

OurTime.com - Online dating scammers

BE ADVISED: Ourtime.com had a person under the site name 'energybunny' that was removed for ? reasons off the site. Having an email conversation for 3+ months. James Jonson said he was a surgeon for...

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OurTime.com - Disreputable service

The guy calling himself Martin from Alesund aged 69 with no profile picture might not be genuine or is using site inappropriately.he says he speaks 3 languages and has income between £50 and £75k which is unlikely he appears to be Polish
His response to me liking him was to ask for a x Skype. I am a 74 year old woman and do not expect that sort of behaviour This occurred this week and was very upsetting . I believe if he genuinely wanted to know a lady he would not have posted this
This brings the service into disrepute.

I am a member of Out Time having joined recently
I liked a guy called Martin 69 from Alesund he had no profile picture said he spoke 3 languages appears to be polish and says he earns £50-75k which is unlikely . So first complaint is how the site verified his profile
When I liked him he immediately sent a message asking me to have a sex Skype with him . I was shocked as I am a 74 year old and it is not that sort of site

OurTime.com - Advertising my profile without my consent

I left this site over a month ago, I am still receiving emails from them, there is only one contact phone number which does not work, I cannot find an email address to ask them to stop sending me emails. They are obviously still advertising my profile on their site even though I am no longer on it or paying for it. I need to find a way of contacting them as soon as possible, they are advertising my profile without my consent.

OurTime.com - Too many payments taken

I joined Our Time on 6.9.19 when I paid £74.97, I only intended to join for a month but the I ended up overpaying as the system said the payment hadn't gone through, I am requesting a refund of £49.98. If you do not respond I will be taking this up with my bank and they will pursue this request.

Waiting for a response

OurTime.com - Taking advantage of older vulnerable people

I had not realised that a membership had been set up as thought my bank had not accepted so when I found my credit card charged £29.99 and direct debit to continue I could not believe it. I have not, apart from yesterday and today, to try to get contact information, even looked at site thinking it was not live. I have tried emailing Ourtime at [protected]@ourtime.org.uk but it has just been ignored. A have submitted complaint to site called get human but to no avail. I am desperate as do not want this as need it to be properly cancelled to stop more direct debits being taken as expect the first amount of £29.99 to be refunded. Ourtime say easy to cancel but not the case. There are hundreds of complaints and Ourtime make it impossible to get hold of them purposely, I believe it to be a scam of some sort taking advantage of older vulnerable people looking for potential companionship etc. Denise M. Gilpin-Frost

Did not know this membership was in existence as I thought my bank had rejected it. It was only when I saw my cedit card statement a couple of days I go that I noticed I had been charged £29.99 with re-curring direct debit. I had not looked at the site again until yesterday to try to find how to contact Ourtime to cancel which they say is easy but it is not as no facility to be able to do so. I found an email address [email protected] but email ignored. Get human take complaints but it has been to no avail. I do not want to be a member of this Company that appears to scam people in order to take money from vulnerable older people. They make sure that they are impossible to contact to prevent cancellation and refunds. Please help. Denise M. Gilpin-Frost

OurTime.com - Scammer on ourtime online dating website

Walsh - claims to be a colonel at US Airforce base at Whiteman base in Kansas City Missouri is false he lures off website with a cell number then professing dying love for you within days - no FaceTime or Skype claims he cannot due to security on the base then requests money for a business venture of licensing for a gas depot, then a down payment and then for hauling fuel x claiming that his bank accounts are frozen due to the high security nature of his position- claims he's retiring from a 28 year career in 2 months. He uses the given name Youstra claiming to be born in Germany and emigrating to US at 24. Photos sent have been altered photo cropped.attached are photos used on online dating

OurTime.com - scammer on the ourtime

This is the mail I had received after the OurTime match up
Below was copied from original
Also he sent me 4 pictures
I uploaded 1 of 4
Bill Burris
Attachments
Jun 11, 2019, 8:00 AM (1 day ago)
to me
Good morning Dear !!!
I hope your sleep was a good one ..I just returned from work with you on my mind ..Well here is a little about myself with some pics ..I hope you'll like them ..I was born and raised in Gulf Breeze, FL... I am a son of a banker and mom was an office clerk.I was the only child of my late parents but have some few cousin together with Helena who's taking good care of the kids whiles i'm here working on this mission ...I come from a very small family ...Family means everything to me ..I mostly pay them a visit even though I travel a lot due to the nature of my job ..I met my late wife at the age of 23 and got married at 30 through which God bless us with 1 son..life was good until death took her away from me...It took me years to let go even though I knew nothing could bring him back ..I stayed for 6 years without dating anyone ..Single life is tearing me apart..Ourtime was recommended to me by a good friend who met his wife on ourtime and they've being married for 10 years and still counting ..I was there to try my luck which God blessed me with the love of my life within 3days..My desire is to meet a God fearing down to earth woman who is calm, sensitive, sensuous, warm, assertive single man who wants a friendship and relationship. My interpretation of a friend is one whom you can pour out all the contents of your heart, chaff and grain together, knowing that the gentleness of hands will take it all, sift it, keep that which is worth keeping and, with a breath of kindness, blow the rest away. I thank you in advance for allowing me to be that kind of friend to you. I'm affectionate, love cuddling, kissing, holding hands. I'm very romantic and love to be romanced, pampered and treated like a special man. I am just an admire person looking for the real meaning of love. I am sweet, caring, understanding, patient, humble, I love people who accept who I am responsible am rich in good spirit and willing to share the real meaning of love to the right person. I love feeling secure and being sure that I can trust and be trusted. I love companionship that allows for having ones own space as well. I think I've said enough ..I'll be looking forward to read from you soon ..I love you dear 😘😘😘😘
Kisses, Bill
On Mon, Jun 10, 2019 at 1:26 AM N K wrote:
Hi. This message was in a spam folder !
On Sun, Jun 9, 2019 at 9:18 PM Bill Burris wrote:
Hello Dear..This is Bill, your new friend from Ourtime ..Please kindly write back to let me know you'd receive this message and I'll reply to tell you more about myself with pics ...
Looking forward to read from you soon
Thanks, Bill
4 Attachments
Bill Burris
2 deleted messages in this conversation. View messages or delete forever.

OurTime is a dating site for like-minded singles over 50. Whilst a bit of a newcomer when it comes to online dating, it’s making its mark in helping those in their golden years find long-lasting relationships.

The OurTime UK dating site is aimed at those over 50 and is owned by match.com. It works in a very similar way. According to Amber Brooks at DatingAdvice.com, “OurTime is well-known in the over-50 dating crowd, particularly because it has a ton of helpful search features and an easy layout.”

Check out our OurTime UK review below to get the lowdown on what OurTime is really like, and whether it could be the right dating site for you.

Is OurTime UK Worth It? Our recommendation upfront

OurTime gets a 3.6 out of 5. If you’re happy to scroll through profiles and spend a bit of time looking for people that catch your eye, then it’s a fun dating site to use.

Click Herefor Information Regarding International Sexual Orientation Laws From The International Lesbian, Gay, Bisexual, Trans And Intersex Association (ILGA).

The user experience is also good, with lots of added features and a site that essentially holds your hand each step of the way. Activities are an added bonus too, allowing you to go out and socialize with like-minded people in a safe environment.

However, we feel there are better, sleeker websites out there for over 50s who are looking for genuine love. The added features are also expensive and their ads are plastered all over the site, so it’s really hard not to get sucked into paying more than you need to.

Overall, it’s a good dating site, but give the free trial a go before you commit.

Overall OurTime UK Rating

Category	Score
Quality Matches	4.5/5
Features	3/5
Ease of Use	3/5
Support	4/5
Cost	3.5/5
Overall	3.6/5

Pros and Cons of OurTime UK

✓ Pros of OurTime

• Activity is a great feature that allows you to meet singles up and down the country in a safe and controlled environment. There are a range of great activities on offer, from cruises to food tours, so it’s great if you’re looking for something fun to do while socializing.
• The site is very simple and easy to use.
• The free site gives a good overview of what you could be getting with a paid membership, letting you essentially try before you buy.

X Cons of OurTime

Thelifestyledigs.com › Review-of-ourtime-datingReview Of OurTime Dating Website - The Lifestyle Digs

• The app isn’t currently available in the UK so you’re limited to the desktop version.
• The site isn’t the sleekest on the market – SilverSingles for example feels more premium.
• There are a lot of expensive additional features that can potentially suck you in.

OurTimes Review Table of Contents

Fast Facts About OurTime

• Site Name: OurTime (ourtime.co.uk and ourtime.com)
• Paid or Free: Both options available, limited capabilities with free membership
• Average Sign-Up Time: A few minutes
• Paid Membership Pricing: From £19.99 per month
• Unique Facts and Figures About OurTime Dating Site:
  • OurTime caters to people over 50 who are looking for long-term love.
  • Ourtime offers you a fun, relaxing community environment where you can meet interesting people either online or at our dedicated activities.
  • The site moderates every profile picture and moderates every profile’s description.
  • The average age of users is between 55 and 70.
  • 120,000 users in the UK
  • 180,000 people from all around the world are active on the site at least once a month
  • Nearly 9 million people visit OurTime every month, which means it’s a really popular dating site for seniors.

Joining OurTime and Sign Up Process

It’s really quick and easy to sign up to the OurTime.co.uk dating site. Registration only takes a few minutes of your time. If you haven’t used a dating site in a long time (or never at all), you will be walked through the process.

You will be asked to input some information such as your age, gender, hobbies, and preferences. The UK OurTime dating site itself is really easy to use, with a great user experience that means you don’t have to scroll through answers yourself. You just click the answer that’s most relevant to you from the list that pops up.

Once this is completed, you can start your journey of looking for someone with the same interests as you. After you sign up and create your basic profile, you can take the Affinity Questionnaire (which pops open on another tab). This gathers your likes and dislikes to create better matches for you.

OurTime App Screenshots

The Editor’s Review

Bestcompany.com › Online-dating › CompanyOurTime.com Reviews Page 2 Of 2 BestCompany.com

The OurTime dating site is ideal if you’re looking for a no-nonsense approach to mature online dating. This may be friendship, dates, or a relationship. The app is great in that you can join for free and it only takes a minute or two to sign up. With the free membership, you can enjoy free browsing, daily matches, and only flirting.

But if you want to access more features, you will need to sign up for a paid subscription, which can be pricey. However, OurTime paid members usually have better results on the site because they have more features at their disposal and also rank higher in the search results. You have a better dating experience when you can message anyone you like and that’s what you have with the paid subscription.

What I like the most is that the platform is great at catering to people who haven’t dated in a while. Many people using the site are widowed, divorced, or separated. It provides a lot of step-by-step instructions and guidelines to help make the process easier. The simple layout makes the site easy to navigate and find the best matches.

If you’re a mature single who is interested in senior dating and meeting someone at the same point in their life, then you should give OurTime a try. The site is a great choice for all the above reasons and many more that you’ll discover yourself.

– Amy Pritchett, Chief Editor at MyDatingAdviser.com

Real Life Review

I signed up in April for a trial. Of course, I could only see the profiles of whom I was matched up with, and to respond I had to pay. I took the chance and said I’d give it a try for one month and if it didn’t work I would cancel. I was matched up with a couple of gentlemen, and after a few dates in, of course, public places, I found the love of my life.

We have been together since May, and last year in February he proposed to me! We have been living together for a year and a few months and I could not be happier. After a 20 year marriage and 2 children, I never thought love existed anymore! Thanks to OurTime I found love! Could not ask for more!

From consumeraffairs.com

Are there any good, quality matches on the site?

Many users say that one of the best things about OurTime is the great quality matches on the site that have led them to a lasting romance.

We think the quality matches on OurTime have to do with the clever matching algorithm of the site. The OurTime algorithm will help you sort through the local dating pool by providing you with personalized matches based on your dating preferences and browsing history.

You have the ability to search for your own matches based on your criteria and the site will also recommend people to you daily based on that same criteria.

OurTime will match you using an algorithm that finds dating profiles that are compatible with you. It will feature one dating profile at a time and give users the option to Like or Pass on it. You can view the person’s pictures and basic information. When you Like a profile, you have the chance to create a mutual match which could lead to a flirtatious conversation with them.

The matching algorithm on OurTime will prioritize profiles that are within your vicinity and that meet your standards in terms of age, religion, education as well as other important factors. And the more profiles you like and message on the website, the more the algorithm will learn what type of person you’re interested in. It will automatically recommend profiles that are similar to ones you liked in the past.

How easy is the OurTime dating site to use?

Getting started with OurTime is super simple and everything is explained very clearly. So if you’re not good with technology or haven’t used a dating site in your lifetime – don’t worry, you’ll be able to figure out what to do.

The site is really easy to navigate and quick to figure out. Signing up for an OurTime UK account only takes a few minutes, too. You can take the questionnaire in your own time. There are loads of advice pages available if you do get stuck. Scrolling through profiles is very intuitive. It shouldn’t take long to figure out if you’re new to online dating sites.

At the top, you will find drop-downs and sections to help you choose what to do next and where to go. This might include editing your profile, uploading photos, checking your inbox for messages, browsing through members, reviewing local events, or even adjusting your membership type.

With the Basic Search, you have filters for gender, location, and relationship type. With the Advanced Search, you have more dating preferences such as things like interests, education, religion, appearance, and more. There is even the option to only see profiles that have a photo.

When someone catches your attention, you can make the first move by sending them a virtual flirt or saving their profile as a “favorite.” As a premium member, you can send a message and start a conversation.

When the OurTime algorithm finds someone that’s compatible with you, it will notify you in the Matches section. Here you will find a number of suggestions as well as Today’s Matches when you hover over it. You can select yes if it’s a match or no if it’s not. If you’re curious if the other person feels the same way without making the first move, you can select Match Me. This will add you into their daily matches and you will get a notification if they like you back. Keep in mind you need to upload at least one photo to access this feature,

Once you’re reading to take things offline, OurTime hosts a list of live events. These can make for fun dates, including cocktail hours and cooking classes. The Events page will show you what’s happening in your area. The events are useful if you’re a mature single in a larger city where singles events are widely attended.

Are there any great features?

Blender. This feature allows you to scroll through profiles that fit your search criteria. You can click ‘no’ or ‘yes’ to each one, then move on to the next profile. You can also add the profiles you like to your favorites list.

Winks. If you’re feeling shy or don’t quite know what to say, you can send a wink to break the ice. This will let someone know you’re interested to try and start a conversation.

Click Herefor Additional Resources In Many Of The Countries Where We Operate.

Incognito mode. With this, you can view profiles for 24 hours without being seen. You won’t appear in search results, and you can turn it on and off as much as you’d like. It costs £1.99 for 24 hours or £9.99 (33p a day) for 1 month.

See Full List On Ourtime.com

Boost. You can earn yourself more attention with this feature. Buying boosts will put you at the top of search results so you can be seen more easily. It costs £1.99 for 1 boost, £7.95 for 5 and £11.89 for 10.

Connect. This allows you to see who’s read your messages. You can also select a certain criterion that allows only singles who meet it to contact you.

Select. You can contact members with a free profile.

Tell me about customer support, safety & security.

Their website makes three clear promises with regards to your safety;
1. They keep your personal details secure and safe by offering maximum security across their site.
2. They verify each profile to make sure each one is genuine and unique.
3. Their customer service team is on hand to offer advice or to help you out if you’re having problems with your profile.

How Much Does OurTime Cost?

Here are the membership prices for the OurTime UK dating site:

Subscription	Length	Monthly Price	Total Price
Premium Gold	6 months	£19.99 per month	£239.88 total
Premium Light	3 months	£24.99 per month	£299.88 total
Premium Starter	1 month	£39.99 (one payment)	£39.99 total

All memberships are paid in one lump sum. They automatically renew once they hit their end date, so make sure you double-check your settings have auto-renew turned off if you don’t want this to happen.

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Subscription offers the following additional features:

• Full access to all features on the mobile site.
• You can see who’s interested in you.
• You can experience the site ad-free.
• Special discounts on activities.

OurTime Payment Methods

Payments from the UK:

• credit/debit card: MasterCard, Visa, Visa Electron, or American Express
• Via PayPal by clicking the PayPal logo

Payments outside of the UK:

• international payment cards such as Visa, MasterCard, or American Express
• via PayPal

Benefits of online payments:

• The payment system is completely secure
• Once payment has been confirmed, your subscription will be activated immediately

OurTime FAQ table of contents

• How do I activate my OurTime account?

  You can activate your account by heading to your email inbox and opening the message that has been sent during registration. All you need to do is click the “Activate your account” link to confirm your email address and this will verify your account.

• 
  

  How can I get the activation email for my account?

  To receive the activation message, select the “Activate your account so other singles can see your profile” link found on the horizontal menu at the top of any page on the OurTime dating website.

  This can also be done by going to the “My account settings” section and selecting the “Send me the email again” link in the “Your account has not to be activated!” box.

• 
  

  What can I do if I’m unable to activate my account?

  If you’re having difficulty activating your account, you can start by checking that your email is correct in the “My account settings” section. If it’s incorrect, then you can select the “Change” link. Once your address has been updated, tap “Send me the email again”. If you still do not receive the email then check your spam folder.

  How to set up my OurTime account as a bisexual?

  If you are looking to search for both men and women, contact the Customer Care team to help you set this up. They will be able to set up your account so that you can search for singles.

  Can I change my search type (man/woman)?

  Once you have registered you are unable to change your search type. You will need to create a new account with the category you want. This can be done by deleting the account you have.

• What should I do if I get a message saying my email address is already in use?

  If your email address is associated with a profile on the OurTime database, you are unable to use it on another account. Before you can free up this email address and use it with a new profile, you will need to close your existing account.

  How can I stop receiving messages from the OurTime dating site?

  If you don’t want to receive email alerts to your personal email, you can deactivate this in the ‘My account settings’ section. Select the alerts you don’t want to receive and click the ‘Save’ link to confirm your changes.

  Why can’t I create an account?

  You may not be able to create a new account if your email address is already in use. If you want to create a new account and link your email address to it, then you will need to close your old account.

  If you are uncertain whether you had a previous account, try to recover login information using the ‘Forgot your login details’ link which you can find on the homepage. You will then receive a password reset link to access your account again.

  Finally, double-check you haven’t received any messages from OurTime saying your profile was closed.

  How can I stop appearing on the Ourtime dating site?

  If you don’t want to appear on the OurTime dating site, simply go to the ‘My account settings’ section. Here you have two options:

  1. You can hide your profile temporarily by suspending it. This can be done by selecting ‘To suspend your profile, click here’ found at the bottom of the page.
  2. You can delete your account permanently. Go to ‘To suspend your profile, click here and then on the following page select ‘To delete your account and all your information permanently, click here’ found at the bottom of your screen.

  How can I improve my chances of receiving replies to messages?

  The best way to increase your chances of getting replies is by having a full and up-to-date profile. Take time to write a full description. You can also add a selection of photos to show what you’re about and searching for. You are also able to maximize your chances of meeting someone else with the ‘Connect’ upgrade to your subscription. This feature allows non-members to read and reply to your messages.

  How do I send a Wink to a member?

  There are two ways to send a Wink to another member:

  • • • In your search results, select the wink symbol on the relevant mini profile
      • When viewing someone’s profile, tap ‘WINK’ found below their profile photo

  How can I add another member to my Favorites?

  There are two ways to add a profile to your favorites:

  • • • In your search results, select the ‘Add to my favorites’ link on the mini profile
      • When you view a profile, tap the ‘Favourite’ button below the profile photo

  How are views counted?

  A view is registered as soon as a member clicks on your profile. You are able to see the profiles of everyone who has viewed you in the last 30 days by going to the ‘Views’ section at the top of the page. Also, a counter on the tab gives you a real-time update on the number of new views since you have last checked.

  How to change the gender on my profile?

  Once you have registered on the website, you are unable to change the gender of your profile. You will have to create a new account with the correct sex and this is done by deleting your current account and creating a new account.

  How can I suspend my profile?

  If you would like to suspend your profile, go to ‘My account settings’ and select ‘To suspend your account’ found at the bottom of the ‘Help’ section. Then select ‘Suspend my account’ to confirm your request.

  To find ‘My account settings’ go to the avatar/profile photo found on the top-right of the page. With a current subscription, you are able to cancel the automatic renewal before suspending your profile.

  What happens when my profile has been suspended?

  • • • You will get a confirmation email
      • Your profile will disappear within 24 hours and you won’t receive any email alerts
      • Your profile information will be available but other members will be unable to see it

  You are able to reactivate your profile whenever you want. All you need to do is connect to the website and confirm reactivation or click the link in the confirmation email.

  How can I upload a photo?

  To add a photo to your profile, simply go to the ‘Edit my profile’ page by tapping on your profile avatar at the top right of the page. Then select ‘Add a photo”‘ and select one of the options available for adding your photo. Your uploaded photo will appear within 25 hours and you should also receive a confirmation email.

  How can I delete my profile?

  Delete your account by navigating to the ‘My account settings’ section. This can be found by going to your username at the top right of the page. Scroll to the bottom of the page and select ‘To suspend or delete your account, click here’.

  At the bottom of the following page, you will find a second option to delete your account entirely: ‘To delete your account and permanently remove your profile from the site, click here’.

  Follow instructions until you get confirmation on your screen and email. Your profile will disappear within 24 hours and you will also lose access to your account.

  What does the Select upgrade offer?

  With the Select upgrade you can enjoy the following benefits:

  • • • Ability to see if and when your messages have been read
      • The Contact Filter feature, where you can opt to only be contacted by those who meet your criteria. This feature is only available on the mobile version of the website and on apps.

  What is the Connect upgrade?

  The Connect upgrade offers you access to more contact.

  With the Connect upgrade you can:

  • • • Exchange messages with members that don’t have a subscription yet
      • Be the first introduced to new members

  What is Boost?

  This is a way for you to quickly increase the visibility of your profile and get more attention from other members.

  Once activated, your profile will be highlighted in the ‘Popular singles’ list shown at the top of search results. A Boost can last a few hours depending on the number of contacts you receive and you are also able to track the number of notifications received during this time on the homepage. Since your profile is actively being promoted with a Boost, expect to receive more winks, messages, and views at this time.

  How can I activate Boost?

  When you purchase a Boost or a Boost package, your first Boost will be immediately activated. If you purchased a pack, then you can activate a new one by going to the ‘Boost’ section and selecting the ‘activate a Boost’ link.

  What is Incognito mode?

  Incognito mode allows you to disappear and browse the site in secret. You can make your profile invisible for 24 hours or even longer. You can view profiles without members knowing and they will receive no notification that you viewed their profile. You will also not appear in their list of views.

  Incognito costs £1.99 for one day and £9.99 for a month. To activate this mode, tap on the ghost icon at the top right of the page to see the options.

  What are Activities?

  Activities give you the chance to meet other members in person with a night out, socials, and more. OurTime holds Activities each month in cities across the UK. Find the calendar of nearby Activities by selecting ‘Events’ on the top menu or if you are on the mobile app going to ‘Event Invitations’ in the ‘Me’ section.

  How can I contact the moderation team?

  Contact the moderators by tapping on the three-dot icon at the top right and then ‘Notify our customer care team’ when:

  • • • You are viewing a member’s profile
      • You are reading a message

  The moderating team will do everything they can to detect and also delete profiles that aren’t complying with the General Terms & Conditions of Use or Charter of Commitment.

  Also, if a member’s behavior goes against their code of conduct, the moderation team will take the appropriate measures which could include a warning to permanent removal.

  How do I report a member for inappropriate behavior?

  Report a member to the moderation team by selecting ‘Report this profile’ which is found at the bottom of their profile page or the IM window. Also, any suspicious messages can be reported using the ‘Report this profile’ link under the emails you receive. If the member has broken the Terms & Conditions then the moderation team will take appropriate members.

  How can I prevent a member from contacting me?

  If you wish to prevent another member from contacting you, just click on ‘Block this profile’ found at the bottom of their profile or the red forbidden icon in the IM window.

  How do I unsubscribe from OurTime UK?

  If you want to delete your account and all data associated with it, you need to log in to OurTime on your computer.

  To delete your OurTime account:
  1. Go to the ‘My account settings’ section by navigating to your screen name found in the top right corner
  2. Select ‘suspend your profile, click here’ link found at the bottom of the page
  3. On the next page, make your request by selecting “To delete your account and all your information permanently, click here.”

  If you have an active subscription, you will also need to cancel the automatic renewal. Once complete, you will lose access to your account and within 25 hours your profile will disappear. If you want to keep your account and access your information at any time, there is also the option to suspend your profile rather than delete it.

  What are the benefits of a subscription?

  With a subscription, you will have access to features on the website as you connect with other singles.

  With an OurTime subscription, you will be able to:

  • • • Chat with other members on IM or private message
      • View ‘The person I’m looking to meet’ box on the profiles you view
      • Save favorite profiles
      • View a list of winks you’ve sent
      • Personalize searches
      • Browse without ads
      • Receive discounts on tickets to Activities

  What subscriptions are available and how long do they last?

  You can choose from three subscription packages: 1 month, 3 months, and 6 months. These packages give you access to most website features. It will also let you read and send as many messages to other members as you like.

  What name will appear on my bank statements?

  If you pay with a credit or debit card, then payments will be shown on your statement under the name ‘match.com’. It is impossible to change this name on your statement. Contact customer services to find out how your payments will appear with PayPal payments.

  Can I pay any other way than from the website?

  If you don’t want to pay for your subscription from the website, there is the option to pay by credit/debit card on the phone. All you need to do is phone the customer care team and they will help you.

  Can I pay by cheque?

  This payment option is not available and you are also unable to pay for a subscription by check. Other payment methods such as debit/credit cards or PayPal are available for your subscription or upgrade.

  
  

  Can I pay in installments?

  All subscriptions are payable in full when purchased, with the exception of the 6-month subscription. This package can be paid in three installments at no extra cost. The three installments will be debited during the first three months of the subscription.

  Do women have to pay to use the OurTime website?

  Yes, they do! To get access to the features on this website, both men and women require a subscription.

  How can I activate a special offer?

  To activate a promotion, tap the link in the message that you’ve been sent. You will be redirected to the relevant offer and can make a purchase in a few clicks.

  What is a 3-day offer?

  The 3-day offer is a trial period from partners of OurTime. This will allow you to get a taste of the services before agreeing to a subscription package. These trials are only available with a new registration and cannot be activated with an existing profile.

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